Data Privacy
At 9ph9, your privacy is not an afterthought — it's a core commitment. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have over your own information under Philippine law.
Your Rights Under Philippine Law: This Privacy Policy is prepared in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations. As a data subject, you have the right to be informed, to access, to correct, to erase, to object, to data portability, and to lodge a complaint with the National Privacy Commission (NPC).
This Privacy Policy ("Policy") describes how 9ph9 ("9ph9", "we", "us", or "our") collects, uses, stores, shares, and protects the personal information of users ("you", "your", or "data subject") who access or use the 9ph9 online gaming platform, including the 9ph9 website and any associated mobile interfaces (collectively, the "Platform").
9ph9 is the personal information controller responsible for the personal data collected through the Platform. We are committed to handling your personal data with transparency, integrity, and in full compliance with the Philippine Data Privacy Act of 2012 (RA 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC).
By registering an account on the 9ph9 Platform, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, you must not use the Platform.
This Policy should be read together with the 9ph9 Terms and Conditions, which govern your use of the Platform generally.
9ph9 collects the following categories of personal data from users of the Platform:
9ph9 does not store full payment card numbers, CVV codes, or complete bank account numbers. Full payment credentials are processed directly by our regulated payment partners and are not retained on 9ph9 systems.
9ph9 collects personal data through the following means:
9ph9 uses your personal data for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Identity, contact, account data |
| Age and identity verification (KYC) | Identity data, government ID information |
| Processing deposits and withdrawals | Payment and financial data, transaction data |
| Providing and improving gaming services | Account data, usage data, game history |
| Anti-money laundering (AML) compliance | Identity data, transaction data, financial data |
| Fraud detection and platform security | Technical data, transaction data, login history |
| Customer support and dispute resolution | Communications data, account data, game history |
| Responsible gaming monitoring | Game history, transaction data, account data |
| Marketing communications (with consent) | Contact data, marketing preferences |
| Platform analytics and performance | Technical data, usage data |
| Legal and regulatory compliance | All categories as required by law |
9ph9 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise permitted by applicable Philippine law.
9ph9 processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:
9ph9 does not sell your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:
9ph9 engages third-party service providers who process personal data on our behalf under written data processing agreements. These include: KYC and identity verification providers; payment processors (GCash, Maya, and banking partners); cloud hosting and infrastructure providers; customer support platform providers; fraud detection and cybersecurity service providers; and analytics and platform performance providers.
9ph9 may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), the Bureau of Internal Revenue (BIR), or other Philippine government authorities where required by law, court order, or regulatory directive. Such disclosures are made only to the extent required and in accordance with applicable legal procedures.
In the event of a merger, acquisition, restructuring, or sale of all or part of 9ph9's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and the privacy practices of the acquiring entity prior to the transfer taking effect, to the extent required by applicable law.
9ph9 requires all third-party service providers who process personal data on our behalf to implement appropriate technical and organizational security measures and to process personal data only in accordance with our documented instructions.
9ph9 uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file placed on your device when you visit the Platform. The following types of cookies are used:
You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. 9ph9 does not use cookies to serve third-party advertising or to track your activity across unrelated websites.
9ph9 retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:
| Data Category | Retention Period |
|---|---|
| Account and identity data (active accounts) | Duration of account plus 5 years after closure |
| KYC verification documents | 5 years after account closure (AMLC requirement) |
| Transaction and financial records | 5 years (Anti-Money Laundering Act requirement) |
| Game play history | 3 years after last game session |
| Customer support communications | 3 years after resolution of the matter |
| Marketing consent records | Until consent is withdrawn plus 1 year |
| Technical and usage logs | 12 months on a rolling basis |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with 9ph9's data disposal procedures. Where data is anonymized rather than deleted, the anonymized data may be retained indefinitely for statistical and analytical purposes.
9ph9 implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 9ph9 will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected data subjects without undue delay, as required by the Data Privacy Act of 2012.
While 9ph9 takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is 100% secure. You are responsible for maintaining the confidentiality of your 9ph9 account credentials and for notifying us immediately if you suspect unauthorized access to your account.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 9ph9:
To exercise any of the above rights, please contact 9ph9's Data Protection Officer (DPO) using the contact details provided in Section 13 of this Policy. 9ph9 will respond to all verified data subject requests within 15 business days of receipt, in accordance with NPC guidelines.
Please note that certain rights may be subject to limitations where processing is required for compliance with a legal obligation, for the performance of a contract, or for the establishment, exercise, or defense of legal claims. 9ph9 will inform you of any applicable limitations when responding to your request.
The 9ph9 Platform is strictly intended for individuals who are at least 21 years of age. 9ph9 does not knowingly collect personal data from persons under 21 years of age. If 9ph9 becomes aware that personal data has been collected from a person under 21, that data will be deleted immediately and the associated account will be closed.
If you are a parent or guardian and you believe that your child under the age of 21 has provided personal data to 9ph9, please contact our Data Protection Officer immediately using the contact details in Section 13. We will take prompt action to investigate and, where confirmed, to delete the relevant data.
9ph9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or NPC regulatory guidance. The date of the most recent revision is indicated at the top of this page.
When material changes are made to this Policy, 9ph9 will notify registered users via email or through a prominent notice on the Platform prior to the changes taking effect. Your continued use of the Platform after the effective date of any revised Policy constitutes your acknowledgment of the changes.
We encourage you to review this Policy periodically to stay informed about how 9ph9 protects your personal data.
9ph9 has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with the Philippine Data Privacy Act of 2012 and this Privacy Policy. If you have any questions, concerns, or requests relating to this Policy or the processing of your personal data, please contact the 9ph9 DPO:
Data Protection Officer — 9ph9
Email: [email protected]
General Support: [email protected]
Response time: Within 15 business days of receipt of a verified request.
If you are not satisfied with 9ph9's response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines through its official channels.
Privacy at 9ph9 is built on transparency, security, and your rights under Philippine law.
9ph9 processes all personal data in full compliance with the Philippine Data Privacy Act of 2012 and the implementing rules issued by the National Privacy Commission. Your rights as a data subject are protected by law.
All data transmitted between your device and the 9ph9 Platform is protected by TLS encryption. Sensitive data at rest — including account credentials and payment references — is encrypted using industry-standard algorithms.
9ph9 has a designated Data Protection Officer who oversees all data privacy compliance activities and serves as your point of contact for any data subject rights requests or privacy concerns.
9ph9 never sells your personal data to third parties. Data shared with service providers is governed by strict data processing agreements and used only for the purposes described in this Privacy Policy.
You can access, correct, or request deletion of your personal data at any time by contacting our DPO. Marketing communications can be opted out of instantly. Your data privacy rights are real and enforceable.
In the unlikely event of a data breach affecting your personal data, 9ph9 will notify the NPC within 72 hours and inform affected users without undue delay — as required by the Data Privacy Act of 2012.
Your personal data is in safe hands at 9ph9. We're committed to transparency, security, and your rights as a Filipino player. Explore the platform knowing your privacy is protected.
🔞 For players 21 years and older only. Please play responsibly.